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September 22, 2011
Marquette County...
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07/15/2014

Outpatient Mental Health Clinic

Northland Community Services, Inc.
161 Spring St., P.O. Box 248
Westfield, WI  53964
Phone: 608-296-2139     Fax: 608-296-1590

The main office is located in Westfield at the above address.  We also have a branch office located in Adams.  The clinic provides psychotherapy, emergency services, and psychiatric services.  These services are offered to all ages, children, adults, and elderly.  We often see families together.  Parents must participate in treatment services provided to children. 
 
To apply for services call the main office at Northland.  You will go through an initial screening interview by phone to identify the basic issues for which you are seeking treatment, and to facilitate the conversation you will be having with the mental health professional.  All persons seeking to see the psychiatrist must also be screened by a mental health therapist. 
 
At the end of the first meeting in the office you and your therapist will have a conversation about the primary areas of focus, and what needs to happen to address these issues.  The therapist may have specific recommendations for you, or simply help you to bring out your story, the story about living your life.  After you and the therapist agree on the next steps, you will sign a consent for treatment and services form. 
 
Not all people who apply for mental health services need therapy, or need medications.  You and your therapist will have a conversation establishing the directions you can go. Often, however, you will be coming back for additional appointments, and your therapist will help you schedule a follow-up.
 
Appointments at the clinic are billed to you or to your insurance company, including Medicaid and Medicare.  We accept a variety of private HMO plans.  Your plan may involve a co-payment, which we would like paid at the time of treatment.  When you call for your first appointment, you will discuss these payment issues with the person doing the initial screening.  At the time of the first appointment, you will be asked to sign a financial agreement form, which outlines the method of payment and the amount of the co-pay, etc. 
 
If you have no insurance coverage of any kind, you may be eligible for services under the sliding scale method of payment.  The amount you will pay under this method is determined by your income, and the number of family members living in your household.  Only persons who are residents of Marquette County are eligible for the sliding scale, and only if you have no insurance coverage.  If you qualify for the sliding scale, the amount of the payment will usually be set during the initial telephone screening. 
 
People living in the Adams area may prefer seeing a therapist at the Adams office.  You will have an option of going to the office there or to the office in Westfield.  People from other surrounding counties may also apply for services with us.  However, if you are already being seen at another clinic, we will have to talk with you about that during the initial screening, to avoid duplication, or to avoid problems carrying out the treatment plan.  Insurance policies, including Medicaid, will not cover more than one therapist at a time.   
 
People who apply for services at the clinic must identify a mental health problem for which they are seeking treatment.  Legal problems, employment problems, or financial problems are not cause for being seen in the clinic unless you have a bona fide mental health problem.  Some insurance companies will not cover “couples counseling”, or any form of “education” and “training”.  Thus, we have to make sure that the services you want relate to a diagnosable mental health problem, and will be covered by your insurance. 

It is important to coordinate mental health services with your family physician.  At your intake appointment you will be asked to sign a release to your physician.  If you have been in treatment before it is important to have that information sent to Northland.  We will ask you to sign releases to previous treatment providers to get the information they have.  You will also be asked to sign a privacy notice, which describes circumstances in which information about your treatment can be released to someone else.  Ordinarily, information is kept confidential, and cannot be released to anyone without your permission, but there are exceptions to this rule, and the privacy statement that you sign will explain these exceptions.
 
Our outpatient clinic has evening hours four days a week for your convenience.  When you call for your first appointment, you can discuss with the receptionist your desire to be seen in the evening.
 

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